Returns & Exchanges
At Solstiss Lace, we strive for perfection in every yard; however, if your delicate lace does not meet your expectations, we offer a 14-day return window for items in their original, uncut condition. Please note that custom-dyed and personalized lace patterns are final sale to maintain the exclusivity and integrity of our collections.
Initiate Your Request
Log into your account portal and select the specific order to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.
Prepare the Package
Carefully wrap the lace in its original acid-free tissue paper and protective casing to ensure the delicate fibers are not damaged during transit.
Ship to Our Atelier
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain the tracking receipt.
Quality Inspection & Refund
Once our artisans verify the lace remains uncut and pristine, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing